Get to Know Us

North America's Favorite Mystery Shopping Company

With roots dating back over 40 years, Intouch Insight is a veteran in delivering high-performing mystery shopping programs and is one of the most technologically advanced providers on the market.

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Trusted for Over 40 Years

Our Origin

While many people equate mystery shopping with loss prevention, we take it far beyond that. It's about measuring different touchpoints within your buyers’ journey.

In 1992 we were the first market research company to develop kiosks to collect electronic data in the field. Originally, a lot of people knew us as "the kiosk company".

Collecting customer and operational insights has been in our DNA since the beginning. Our experiences led us to launch innovative technology products, transforming decades of expertise into a game-changing customer experience measurement platform to meet your business needs of today and grow with you tomorrow.

With our software and services, you’ll never again struggle to Listen to your customers, Interpret the results, and Act on the data.

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Why Mystery Shoppers across North America love working for Intouch Insight

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