In-Touch Shoppers, a division of In-Touch Survey Systems (www.intouchsurvey.com), provides full service mystery shop programs in Canada in both English and French. With thousands of experienced shoppers available in every province and a rigorous recruitment and online training and testing program, In-Touch can accommodate programs of any size and complexity with limited lead times.

Mission

Our Mystery Shopping programs provide businesses with critical data on customer experiences to accurately measure key benchmarks such as; customer service, store appearance, product placement, and selling skills. Our solutions peer into the heart of your business through the eyes of the customer, using pre-set criteria to deliver meticulous evaluations that assess the overall customer experience.

Products

Mystery Shopping
In-Touch mystery shopping sends trained professionals to stores/locations to complete a series of actual transactions based on marketing/operational standards.

Audits
In-Touch audits focus on ensuring consistent operational practice throughout your channels of operation. Each audit is backed by a thorough training process and conducted by professional experienced auditors. Audits are backed by digital images.

Mystery Calling
In-Touch mystery calling services evaluate whether your customer service agents are following the operational standards you have established. Mystery calls can be completed by mystery shoppers from their home to replicate real customers, or from our national survey center network.

Incentives
In-Touch Incentive services can ignite the people that matter most to your organization - your employees, sales people and channel partners. Whether you're seeking to increase sales, improve channel partner performance or bolster customer satisfaction, a well-designed mystery shopping incentive program can help.